30ok Terms & Conditions

30ok is an internationally operated online betting and casino platform accessible at https://30ok.io. The platform provides sports betting, live casino games, slot games, and related entertainment services to eligible players. The platform is operated with a particular focus on serving the Bangladesh market, offering BDT-denominated transactions through mobile wallets including bKash, Nagad, Rocket, and Upay.

By accessing or using any part of the 30ok platform — including browsing the website, registering an account, making a deposit, placing a bet, claiming a bonus, or contacting customer support — you confirm that you have read these Terms & Conditions in full, that you understand them, and that you agree to be bound by them. These terms apply to all users of the platform regardless of how they access it.

These Terms & Conditions should be read alongside our Privacy Policy and our Responsible Gaming policy, both of which form part of the overall agreement between you and 30ok.

For the purposes of these Terms & Conditions, the following definitions apply:

• "Platform" means the 30ok website, all subpages, services, and features accessible at https://30ok.io.
• "Account" means the personal registered account created by a Player on the Platform.
• "Player" means any individual who registers an Account and uses the Platform.
• "Balance" means the total real-money funds held in a Player's Account, excluding any bonus credits that have not yet completed wagering requirements.
• "Bonus" means any promotional credit, free spin, cashback amount, or other incentive awarded to a Player by 30ok under specific promotional terms.
• "Wagering Requirement" means the total amount a Player must wager using bonus funds before those funds become eligible for withdrawal, expressed as a multiplier of the bonus amount (e.g., 20x).
• "BDT" means Bangladeshi Taka (৳), the currency in which all Account balances and transactions on the Platform are denominated.
• "KYC" means Know Your Customer — the identity and age verification process that Players must complete before withdrawals are processed.
• "BST" means Bangladesh Standard Time (UTC+6), the time zone used for all time references on the Platform.

3.1 Age Requirement. You must be at least 21 years of age to register an Account or use the Platform in any capacity. 30ok operates a strict minimum age policy. By completing registration, you confirm that you are 21 years of age or older. 30ok reserves the right to request documentary proof of age at any time. Where proof of age is not provided to 30ok's satisfaction within a reasonable period, the Account will be suspended and any balance held pending resolution.

3.2 One Account Per Person. Each individual may register and maintain only one Account on the Platform. Registering multiple Accounts — whether under the same name, different names, shared payment methods, shared devices, or shared IP addresses — is strictly prohibited. Where duplicate Accounts are identified, all associated Accounts will be permanently closed and any funds within them may be forfeited at 30ok's discretion.

3.3 Accurate Registration Information. You must provide accurate, current, and complete information during registration, including your full legal name, date of birth, residential address, and contact details. Providing false or misleading information constitutes a serious breach of these terms. 30ok may suspend or close any Account where registration information is found to be inaccurate, and any withdrawals may be withheld pending verification of identity.

3.4 Geographic Restrictions. The Platform is operated internationally and is intended for use by players in Bangladesh. It is your responsibility to ensure that your use of the Platform complies with the laws applicable in your jurisdiction. 30ok makes no representation that the Platform is legal or available in all jurisdictions. Players accessing the Platform from jurisdictions where online gambling is prohibited do so entirely at their own risk.

3.5 KYC Verification. Before processing any withdrawal, 30ok requires Players to complete a KYC verification process. This process may require submission of a government-issued photo ID (such as a National ID card or passport), a recent proof of address (such as a utility bill dated within 90 days), and proof of ownership of the payment method used. Failure to complete KYC verification within a reasonable period will result in the Account being restricted to deposit and play activities only, with withdrawals suspended until verification is complete.

4.1 Credential Confidentiality. You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your credentials with any third party. 30ok will never ask for your password through any communication channel, including email, live chat, or telephone.

4.2 Unauthorised Access. If you suspect that your Account has been accessed by an unauthorised party, you must notify 30ok immediately at [email protected]. 30ok will take prompt action to secure the Account upon receiving a credible report of unauthorised access. Any activity that occurs on your Account before such notification is received is your responsibility, except where 30ok is found to have been directly at fault.

4.3 Device and Network Security. You are responsible for ensuring that the device and network connection you use to access the Platform are secure. 30ok accepts no liability for losses arising from use of the Platform on an infected, shared, or unsecured device or network connection.

4.4 Account Non-Transferability. Your Account is personal to you and may not be transferred to, shared with, or used by any other person. Allowing a third party to operate your Account, place bets, or conduct transactions on your behalf is a breach of these terms and may result in Account closure.

5.1 Supported Payment Methods. 30ok currently supports the following payment methods for deposits and withdrawals in BDT: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank. Supported methods are subject to change. The current list of active payment methods is always displayed on the Platform's cashier page.

5.2 Minimum and Maximum Transactions. The minimum deposit amount is ৳500. The minimum withdrawal amount is ৳500 for fully KYC-verified Accounts. Maximum single-transaction withdrawal limits vary by payment method and may change from time to time. Current limits are displayed in the cashier section of the Platform.

5.3 Deposit Processing Times. Deposits via bKash, Nagad, Rocket, and Upay are typically credited to your Account balance within one minute of the transaction being confirmed on the respective network. Deposits via bank transfer may take between one and three business hours to reflect in your Account.

5.4 Withdrawal Processing Times. Withdrawals for fully verified Accounts are processed within 30 minutes during daytime BST hours (08:00–23:00 UTC+6). Withdrawals submitted outside these hours are processed on the next business day. 30ok reserves the right to apply additional processing time where a withdrawal is subject to a security review.

5.5 Withdrawal to Source. Withdrawals must be made to the same payment method used to make the most recent qualifying deposit, unless 30ok's support team has approved an alternative method in writing. This policy is in place to prevent money laundering and to comply with applicable financial regulations.

5.6 Own Funds Only. You may only deposit funds that belong to you. Depositing funds on behalf of another person, or accepting funds from a third party for the purpose of gambling on the Platform, is strictly prohibited and may constitute money laundering.

6.1 Bonus Eligibility. Bonuses and promotional offers are available to eligible Players as determined by 30ok at its sole discretion. Eligibility criteria, including minimum deposit amounts, qualifying games, and geographic restrictions, are published with each promotion. Where a Player does not meet the eligibility criteria for a particular promotion, 30ok is under no obligation to award the bonus.

6.2 Wagering Requirements. All bonuses are subject to wagering requirements that must be satisfied before any winnings derived from bonus funds may be withdrawn. The applicable wagering multiplier, time limit, and eligible games for each bonus are stated in the specific promotional terms published at the time the bonus is offered. In the absence of specific terms, a default wagering requirement of 20x the bonus amount applies.

6.3 Bonus Expiry. Bonuses that are not claimed within the stated validity period will expire automatically. Bonus funds that remain in an Account after the expiry of the associated wagering requirement period will be removed from the Account without notice.

6.4 Bonus Abuse. 30ok actively monitors for patterns of play that suggest exploitation of bonus terms. This includes but is not limited to: placing low-risk bets across multiple outcomes to reduce wagering exposure, using multiple Accounts to claim the same promotion more than once, or coordinating with other Players to collectively exploit bonus structures. Where bonus abuse is identified, 30ok reserves the right to cancel all bonus balances, void associated winnings, and close the Account.

6.5 One Bonus at a Time. Unless otherwise stated in the relevant promotional terms, only one bonus may be active in your Account at any given time. Depositing while a bonus is active may result in the automatic activation of a new bonus, subject to the applicable promotion terms.

6.6 30ok's Right to Withdraw Promotions. 30ok reserves the right to modify, suspend, or permanently withdraw any promotion at any time without prior notice. Changes to ongoing promotions will not affect bonuses already credited to eligible Player Accounts prior to the change.

7.1 Acceptance of Bets. All bets placed on the 30ok sportsbook are subject to acceptance by 30ok. 30ok reserves the right to refuse, limit, or void any bet at its discretion, including where a bet is placed at an erroneous price, where the outcome of an event is already known at the time of placement, or where there is suspicion of match-fixing or irregular betting patterns.

7.2 Erroneous Odds. Where a bet has been placed and accepted at an obviously incorrect price — including due to a technical error, human error, or data feed fault — 30ok reserves the right to void the bet and return the stake to the Player's Account. 30ok will make reasonable efforts to notify affected Players promptly.

7.3 Casino and Slot Games. All casino and slot games available on the Platform are operated by certified third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. Each game operates using a certified Random Number Generator (RNG). Return-to-Player (RTP) percentages are published in the information section of each game. 30ok has no ability to influence game outcomes.

7.4 Disconnection Policy. In the event of a disconnection during an active game round or live bet, the Platform will record the game state at the point of disconnection. Upon reconnection, any open rounds will be resolved according to the recorded state. 30ok accepts no liability for losses arising from disconnections caused by a Player's internet service provider, device, or local network.

7.5 Maximum Winnings. Maximum single-event payout limits apply across all betting and gaming products on the Platform. These limits are displayed in the relevant game or sportsbook section. 30ok reserves the right to limit payouts to the stated maximums regardless of the theoretical return on any individual bet or game round.

The following activities are strictly prohibited on the 30ok Platform. Engaging in any of the behaviours listed below will result in immediate Account suspension, potential permanent closure, forfeiture of all balances, and may be reported to relevant authorities:

• Registering more than one Account or assisting another person in registering an Account intended to circumvent any restriction applied to an existing Account.
• Providing false, misleading, or incomplete identity information at any point, including during registration, KYC, or support communications.
• Using the Platform if you are under 21 years of age or if you are registered on any self-exclusion programme.
• Using automated software, bots, scripts, artificial intelligence tools, or any other non-human means to interact with the Platform, place bets, or conduct transactions.
• Exploiting software bugs, errors in odds, or technical vulnerabilities to gain an unfair advantage. Any winnings generated through exploitation of an error are not valid and will be voided.
• Colluding with other Players in any game or betting market, including poker, live casino, or any head-to-head format.
• Using the Platform for any money laundering, fraud, or other financial crime.
• Accessing the Platform via a VPN or proxy service in order to circumvent geographic restrictions.
• Threatening, harassing, or abusing any member of the 30ok support team or any other Platform user.

30ok is committed to providing a safe gambling environment. The Platform provides a range of tools to help Players manage their gambling activity responsibly, including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion. These tools are available within the Account settings dashboard.

Players who feel that their gambling may be causing harm to themselves or others are encouraged to make use of these tools and to contact the 30ok support team at [email protected]. Full details of available responsible gaming tools and external support resources are provided on the Responsible Gaming page.

Once a self-exclusion request has been processed, the Player's Account will be closed for the duration of the exclusion period. Requests to reopen a self-excluded Account before the expiry of the exclusion period will not be granted. 30ok reserves the right to extend a self-exclusion period where it believes doing so is in the interest of the Player's wellbeing.

All content on the 30ok Platform — including but not limited to the website design, layout, graphics, logos, text, game interfaces, software, and data compilations — is the intellectual property of 30ok or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal entertainment purposes only. You may not copy, reproduce, distribute, republish, display, post, transmit, modify, or create derivative works from any content on the Platform without the prior written consent of 30ok. Any unauthorised use of Platform content will result in immediate Account closure and may give rise to legal action.

11.1 Platform Availability. 30ok endeavours to maintain continuous availability of the Platform but does not guarantee uninterrupted access. Scheduled maintenance, technical failures, third-party outages, or force majeure events may cause temporary unavailability. 30ok accepts no liability for losses arising from Platform downtime, provided it takes reasonable steps to restore service promptly.

11.2 Accuracy of Information. While 30ok makes every effort to ensure that odds, game information, and promotional details are accurate and up to date, errors may occur. 30ok accepts no liability for losses arising from reliance on inaccurate information published on the Platform, provided that erroneous bets and transactions are handled in accordance with the applicable rules set out in these terms.

11.3 Third-Party Games. Casino and slot games are supplied by third-party studios. 30ok acts as a distributor of these games and is not responsible for any malfunction within the game software itself. Any dispute relating to the outcome of a third-party game should be directed to 30ok's support team, which will liaise with the relevant game provider.

11.4 Maximum Liability. To the fullest extent permitted by applicable law, 30ok's total aggregate liability to any Player in connection with use of the Platform shall not exceed the total net deposits made by that Player in the 12-month period preceding the event giving rise to the liability claim.

30ok collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

30ok will not sell or rent your personal data to third parties for marketing purposes. Data may be shared with licensed payment processors, identity verification services, fraud prevention agencies, and game providers to the extent necessary to operate the Platform and comply with applicable legal obligations.

30ok reserves the right to amend these Terms & Conditions at any time. Where changes are material, 30ok will provide reasonable notice to registered Players via email or an in-Platform notification at least 7 days before the changes take effect. Where changes are minor or are required for legal compliance, they may take effect immediately upon publication.

Your continued use of the Platform after any amendment has taken effect constitutes your acceptance of the revised terms. If you do not accept an amendment, you must cease using the Platform and contact [email protected] to arrange closure of your Account and withdrawal of any available balance.

These Terms & Conditions are governed by and construed in accordance with applicable international law as applicable to the jurisdiction from which the Platform is operated. Nothing in these terms limits any statutory rights you may have under the laws of your country of residence.

In the event of a dispute between a Player and 30ok, the Player should first contact the 30ok support team at [email protected] with a clear written description of the complaint. 30ok will acknowledge receipt within 24 hours and aim to provide a full response within 5 business days. Where a dispute cannot be resolved through the support process, both parties agree to attempt resolution through good-faith mediation before pursuing any formal legal remedy.

If you have any questions about these Terms & Conditions or any other aspect of the 30ok Platform, please contact our support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available from within your logged-in Account dashboard, 24 hours a day, 7 days a week.
• Response Time: Email responses within 2 hours during BST daytime hours (08:00–23:00 UTC+6); up to 6 hours overnight.

For questions specifically related to responsible gaming tools, self-exclusion, or account closure requests, please visit the Responsible Gaming page for dedicated guidance and contact options.