Responsible Gaming at 30ok
At 30ok, we believe gambling should always be an enjoyable form of entertainment — never a source of financial stress, personal harm, or family conflict. This page brings together everything you need to manage your gambling activity safely, access our built-in protection tools, and find immediate support if you ever feel that your gambling is getting out of control.
Built-In Responsible Gaming Tools
Every registered 30ok account comes with a full set of self-management tools accessible directly from your account dashboard. These tools are designed to help you stay in control of your gambling activity at all times. There is no waiting period to activate them — you can set or update your limits at any time.
Set a maximum deposit amount for any rolling 24-hour, 7-day, or 30-day period. Once your limit is reached, no further deposits will be accepted until the period resets. Limit reductions take effect immediately. Limit increases are subject to a mandatory 24-hour cooling-off period before they come into force, giving you time to reconsider.
Define the maximum net loss you are comfortable with over a given period — daily, weekly, or monthly. When your net loss reaches the threshold you have set, your account will be restricted from placing further bets for the remainder of that period. This tool is particularly useful for players who want to cap their downside without restricting how much they can deposit overall.
Set a maximum duration for each gambling session. When your session time limit is reached, you will receive a notification and the platform will prompt you to log out. You can set time reminders at custom intervals — for example, every 30 minutes — to stay aware of how long you have been playing. Keeping sessions short reduces the risk of chasing losses and impulsive decision-making.
Take a short break from gambling without permanently closing your account. Cool-off periods are available for durations of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off, you cannot log in, place bets, or make deposits. Any pending withdrawals will continue to be processed normally. Cool-off periods cannot be shortened once activated.
If you feel that a short break is not enough, you can request a self-exclusion of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion your account is fully locked — you cannot log in, deposit, bet, or receive any promotional communications from 30ok. To request self-exclusion, contact our support team at [email protected]. Self-exclusion requests are processed within 24 hours and cannot be reversed before the chosen period expires.
You can opt out of all bonus offers, promotional emails, and marketing messages at any time from your account notification settings or by contacting support. Removing yourself from promotional communications ensures that bonus offers do not tempt you to deposit beyond your intended budget. This option does not affect your ability to use the platform normally.
How to Activate Your Limits
Setting up responsible gaming controls on your 30ok account takes less than two minutes. Follow the steps below, or contact our 24/7 support team at [email protected] if you need assistance.
Visit the 30ok Login page and sign in using your registered username and password. Make sure you are on the correct site at https://30ok.io before entering your credentials.
Once logged in, click on your account icon in the top-right corner of the dashboard and select "Account Settings" from the dropdown menu.
Navigate to the "Responsible Gaming" tab within Account Settings. This section contains all available tools: deposit limits, loss limits, session time limits, cool-off, and self-exclusion.
Select the tool you want to activate, enter the limit amount or time duration, and confirm your choice. Limit reductions and cool-off/self-exclusion requests are applied immediately. Limit increases have a mandatory 24-hour delay.
You will receive an email confirmation to your registered address once your limit or restriction has been applied. Save this email for your records. If you do not receive a confirmation within 30 minutes, contact support immediately.
Signs of Problem Gambling
Problem gambling can affect anyone regardless of age, income, or background. Recognising the warning signs early is the first step to getting help. If any of the statements below apply to you or someone you know, we strongly encourage you to use our self-exclusion tools or contact our support team.
Spending more money on gambling than you can afford to lose, or borrowing money specifically to fund gambling.
Feeling irritable, anxious, or depressed when you are unable to gamble, or when you try to stop or reduce gambling.
Chasing losses — continuing to bet in an attempt to recover money that has already been lost in a previous session.
Neglecting work, family, or personal responsibilities because of time or money spent on gambling activities.
Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
Gambling as a way of escaping stress, anxiety, depression, or other personal problems rather than for entertainment.
Making repeated unsuccessful attempts to cut down, control, or stop gambling on your own without outside help.
Experiencing financial difficulties — unpaid bills, debts, or depleted savings — as a direct result of gambling losses.
Quick Gambling Check
Answer these questions honestly. If you answer "yes" to three or more, we recommend speaking with our support team or using a self-exclusion or cool-off period to take a break.
Have you ever gambled with money that was set aside for essential expenses such as rent, food, bills, or school fees?
Have you ever increased the size of your bets in order to experience the same level of excitement you felt when gambling smaller amounts?
Have you ever returned to gambling the day after a loss in order to try and win back the money you lost?
Have you ever hidden your gambling activities from family members or close friends because you were concerned about their reaction?
Have you ever felt restless, anxious, or unable to concentrate when you were not gambling or when you tried to cut down?
Has gambling ever caused a significant argument, conflict, or breakdown in your relationship with a partner, family member, or close friend?
Have you ever taken time off work, skipped school, or neglected important responsibilities because of gambling?
Have you ever borrowed money from another person, taken out a loan, or sold personal belongings to fund gambling?
Have you ever felt a strong, persistent urge to gamble that was difficult to resist even when you consciously wanted to stop?
Have you ever considered or attempted to self-exclude or take a break from gambling but found yourself returning before the period ended?
Reaching Our Support Team
If you are concerned about your gambling or that of someone you know, our responsible gaming support team is available 24 hours a day, 7 days a week. All enquiries are treated with complete confidentiality. There is no judgement — our team is here to help.
Send a message to our responsible gaming team at [email protected] at any time. Please include "Responsible Gaming" in your subject line so your message is routed to the correct team. We aim to respond within 2 hours for all responsible gaming requests.
Log in to your 30ok account and open the live chat widget from your dashboard. Select "Responsible Gaming" from the support category menu. A trained support agent will be connected within minutes. Live chat is available in English around the clock.
Play Responsibly — Enjoy 30ok Safely
When gambling stays fun, it is best enjoyed. Explore cricket betting, slot games, and live casino entertainment on 30ok — all with our full suite of responsible gaming tools always within reach. Read our FAQ for more information or visit the 30ok Casino at your own pace.