30ok Privacy Policy

30ok is an internationally operated online betting and casino platform accessible at https://30ok.io. The platform provides sports betting, live casino games, slot games, and related digital entertainment services. For the purposes of this Privacy Policy, 30ok acts as the data controller in respect of all personal data collected from users of the platform.

Our primary market is Bangladesh, and the platform is designed to serve players located in Bangladesh who wish to engage in online betting and gaming in BDT via locally supported payment methods including bKash, Nagad, Rocket, and Upay. Our customer support team is reachable at [email protected] for all privacy-related enquiries.

30ok collects the following categories of personal data from users of the platform:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data except where required by applicable law or specifically requested for identity verification purposes with your prior consent.

30ok collects personal data through the following methods:

• Direct collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies each time you access the platform.
• Third-party sources: Identity verification data received from licensed KYC service providers; fraud risk signals received from payment processors; device reputation data from fraud prevention services. We use such third-party data only to validate information you have already provided to us and to protect the platform from fraudulent activity.
• Payment processors: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and banking partners when you execute a deposit or withdrawal. We do not receive your full wallet password or banking PIN — only the transaction reference and status necessary to credit or debit your account balance.

30ok uses the personal data it collects for the following purposes:

• Account management: To create and maintain your account, verify your identity, process login requests, and manage your account settings and preferences.
• Service delivery: To process deposits and withdrawals, record and settle bets, deliver casino game sessions, and calculate bonus entitlements.
• Legal compliance: To meet anti-money laundering (AML) obligations, carry out Know Your Customer (KYC) checks, respond to lawful requests from competent authorities, and maintain mandatory transaction records.
• Fraud prevention and security: To detect and prevent fraudulent account activity, protect the integrity of betting markets, identify use of prohibited software or techniques, and safeguard other users of the platform.
• Responsible gaming: To monitor gambling behaviour patterns that may indicate problem gambling and to apply account restrictions or self-exclusion as requested by the user or identified as necessary by our responsible gaming team.
• Customer support: To respond to your queries, process complaints, and maintain records of support interactions for quality assurance purposes.
• Platform improvement: To analyse usage patterns, identify bugs and performance issues, and improve the overall user experience on the 30ok platform.
• Marketing communications: To send you promotional emails, bonus notifications, and platform updates — only where you have given your prior consent to receive such communications and subject to your right to opt out at any time.

30ok processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contractual obligations to you as an account holder, including account creation, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and data retention mandates.
• Legitimate interests: Processing carried out in pursuit of 30ok's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — for example, for marketing communications and for non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

30ok does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We share your personal data only in the following circumstances and only to the extent necessary:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and other payment partners receive the minimum data necessary to process your deposit or withdrawal transaction.
• Identity verification providers: Licensed KYC service providers receive your identity documents to perform age and identity checks on 30ok's behalf.
• Game providers: Third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi receive a pseudonymous player identifier and session data sufficient to deliver the game experience. These providers do not receive your full name, contact details, or financial information.
• Fraud prevention services: Device fingerprinting and fraud detection providers may receive technical data about your device and session to assess fraud risk.
• Legal authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law or by a valid legal order. We will notify you of such a disclosure where permitted by law.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 30ok's business, personal data held by 30ok may be transferred to the acquiring entity. We will notify registered users of any such transfer and the new data controller's identity before it takes effect.

30ok operates internationally, and some of the third-party service providers we work with are located outside Bangladesh. As a result, your personal data may be transferred to and processed in countries other than the country in which you reside. When we transfer personal data internationally, we take steps to ensure that appropriate safeguards are in place to protect your data, including contractual data protection clauses with our service providers and, where applicable, reliance on adequacy decisions or other recognised transfer mechanisms.

If you would like further information about the specific safeguards applied to international transfers of your personal data, please contact us at [email protected].

30ok retains personal data for the following periods, after which data is securely deleted or anonymised:

• Account and identity data: Retained for the duration of your account registration plus a minimum of five years after account closure, to satisfy anti-money laundering and KYC record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• KYC documents: Retained for the duration of account registration plus five years after closure, or longer if required by applicable law.
• Support communications: Retained for three years from the date of the interaction, unless the communication forms part of a formal dispute or legal proceeding, in which case it is retained until the matter is fully resolved.
• Usage and technical data: Retained in identifiable form for up to 24 months, after which it may be retained in aggregated, anonymised form for platform analytics purposes.
• Marketing consent records: Retained for as long as your consent remains active, plus three years after withdrawal of consent to demonstrate compliance.

30ok uses cookies and similar tracking technologies to enable core platform functionality, analyse user behaviour, and improve the overall experience. The following types of cookies are used on the platform:

• Strictly necessary cookies: Required for the platform to function correctly, including session management, authentication, and security tokens. These cookies cannot be disabled without preventing core platform features from operating.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to personalise your experience on return visits.
• Analytics cookies: Used to collect aggregated, anonymised data about how users navigate the platform, which pages are most visited, and where users encounter errors. This data helps us improve platform performance and usability.
• Marketing cookies: Used only with your prior consent to track your activity across sessions and deliver relevant promotional content. You may withdraw consent for marketing cookies at any time by adjusting your browser settings or contacting our support team.

You can control cookie settings through your browser. Note that disabling certain categories of cookies may affect the functionality of the platform. Strictly necessary cookies cannot be disabled through browser settings without impairing your ability to use the platform.

Subject to applicable law, you have the following rights in relation to the personal data 30ok holds about you:

• Right of access: You may request a copy of the personal data 30ok holds about you, along with information about how it is used and with whom it has been shared.
• Right to rectification: You may request that inaccurate or incomplete personal data is corrected or completed without undue delay.
• Right to erasure: You may request that your personal data is deleted where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to 30ok's legal obligations to retain certain data, particularly transaction records.
• Right to restriction of processing: You may request that 30ok restricts its processing of your personal data in certain circumstances, for example while a dispute about accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that your data is provided to you in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on 30ok's legitimate interests at any time. You also have an absolute right to object to processing for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond within 30 days and may request proof of your identity before processing the request.

The 30ok platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor under your care has registered an account on the 30ok platform, please contact us immediately at [email protected]. We will investigate and act promptly.

30ok implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include:

• TLS/SSL encryption for all data in transit between your device and our servers.
• Encryption of sensitive data fields at rest within our databases.
• Multi-factor authentication requirements for internal administrative access to systems holding personal data.
• Role-based access controls ensuring that only personnel with a legitimate need to access personal data are able to do so.
• Regular internal security audits and vulnerability assessments of platform infrastructure.
• An internal data breach response plan with defined escalation procedures and notification timelines.

While we take all reasonable steps to protect your personal data, no system is completely immune to security threats. You are also responsible for keeping your account credentials secure. If you believe your account has been compromised, please contact our support team immediately.

30ok reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will notify registered users by email at least 14 days before the changes take effect. The updated policy will also be published on this page with a revised effective date.

Your continued use of the 30ok platform after a revised Privacy Policy has taken effect constitutes your acceptance of the updated terms. If you do not accept the revised policy, you must cease using the platform and may request account closure and data deletion by contacting us at [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or to how 30ok handles your personal data, please contact us using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available from within your logged-in account dashboard, 24 hours a day, 7 days a week.
• Response Time: We aim to respond to all privacy-related enquiries within 2 business days. For formal data subject access requests, we will respond within 30 calendar days.

For matters relating to responsible gaming, self-exclusion, or account management, please visit our Responsible Gaming page or our FAQ page for further guidance.